How Switching to Intelligent Audit Saved a 10-Year Carrier Relationship

Freight Audit, Recovery, and BI

The Challenge

A global bottling company’s decade-long partnership with a key carrier was at risk due to chronic payment delays and poor invoice visibility from their previous freight audit and payment provider. Years of frustration and mounting disputes strained the relationship, threatening operational stability.

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Payment delays under the previous provider strained a 10-year carrier partnership.
Limited invoice visibility slowed responses and extended dispute resolution times.
Aging payment issues accumulated, complicating reconciliation and damaging trust.

The Solution

Intelligent Audit stepped in to deliver real-time invoice visibility, proactive support, and fast, accurate payments—restoring trust and operational efficiency between shipper and carrier.

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Ensured timely payments for the first time in over a decade.
Resolved aging balances to reset accounts and improve cash flow.
Delivered full, real-time invoice visibility for faster dispute resolution.
Provided proactive support to anticipate and solve issues before escalation.

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In 10 years of working with the bottling company, we’ve never experienced this level of transparency, proactive support, and payment clarity—Intelligent Audit has completely transformed the way we work together.

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Carrier Rep

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Top 3 LTL Provider

The Impact

With Intelligent Audit, the bottling company and its carrier re-established trust, improved communication, and reduced administrative burdens—strengthening their strategic partnership for the future.

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Rebuilt trust and strengthened the shipper-carrier relationship.
Simplified dispute resolution and reduced administrative workload.
Provided ongoing financial transparency and improved forecasting accuracy.

Freight Audit, Recovery, and BI

Gain complete visibility with Intelligent Audit’s powerful three-way contractual auditing helping you to reduce manual interventions, catch overspend, and avoid unnecessary fees.

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A Win-Win Partnership

By switching to Intelligent Audit, the bottling company didn’t just resolve long-standing payment issues—they transformed a strained, decade-long carrier relationship into a collaborative, transparent partnership. With real-time visibility, proactive support, and faster payments, both parties now operate with confidence, knowing they have the tools and insights to navigate challenges and strengthen their supply chain together.

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